5/26/2011

Weddings, family, and bad customer service

Updates are in order!

The wedding was good although I did not get much sleep and felt like I was in "recovery" mode all day Sunday. Good thing I had Monday off. Josie is still in my belly so no early labor in a foreign town for me.

I had a doctor's appointment on Monday. I have been having much stronger braxton hicks contractions to the point where I can hardly breathe and have to stop what I am doing. Against my instincts, I decided to tell him about them since most people I had talked to had no idea what I was talking about or describing. What was his reponse? "Yep, labor will be a whole lot worse than that!" Thank you, brilliant man, for making me feel like the dumbest young  new mom in the world. Did you really think I was doubting this? I think he has a problem with biting his tongue... I am completely ready to be done with his rude comments. So after delivery, I will be switching to Essentia Health. No more Sanford for me. He ruined it months ago.

My mom came up and stayed with me from Monday - Wednesday and we got a ridiculous amount done. I will have to put up picture of each room again now that we've pretty much finished/changed most of them. I felt pretty useless most of the time. The sister and mom did all the grunt work while I just stood by and gave directions, but don't worry. I know they'll call on me for pay back when they can. :) Like I said, I will put up pictures soon.

We got our new king size bed, and I have to say it is pretty sweet! Its just sitting on the floor right now, but Mike plans on making a bed frame sometime in the near future which will really make it wonderful. I don't mind it on the floor for now other than the fact it is so hard to get up with this huge belly.

Notice how I didn't say we got our new loveseat? Well when I called to see when we could pick the furniture up, the lady said "it looks like the loveseat missed the truck". Listen up lady. The loveseat is not a person that can accidentally miss a ride. Own up to it and say that you guys made a mistake! So she gets the salesman on the phone that had originally helped us (the same one that I sent a sweet he-did-awesome email about). He said he'd look into it, but I didn't hear from him again until I called him back 2 hours later. I explained to him that today, this day, was the day we had someone available to help us move it. He had said Wednesday, so what were they going to do about it? He said his manager was gone so he couldn't do anything but he'd see if another truck was coming up since apparently more than one piece of furniture had been left behind.

By the time he called me back, a whopping 3 hours after that, all he had to say was that he still hadn't gotten a hold of his manager and there was not going to be another truck coming til next Wednesday. Well thank you for sharing all that lovely news.

This brings up my recurring problem. I work in a job where we give exceptional customer service. I'm not just bragging here - people tell us that all the time and we bend over backwards for the smallest things. So is it so wrong for me to expect them to do something that will make me someday want to shop there again? I realize I did not spend thousands and thousands of dollars there, but look at me. I'm a 20 something year old who is having a baby and probably has a lot of crappy furniture just waiting to be updated. I'm like the best customer they could hope for!! Practically everything in my house could be updated in the next couple of years. So we'll see if they come through or not. Because as of now, I went from loving them so much to wanting everyone in the world to know how awful they are. Quite a turnaround in 24 hours.

On to better things - last night was the shower that my friends and sister put on. It was fun and I was so glad with the turnout. They played a couple of games (who's features of Mike and I's do I want the baby to have, guess the baby food which was completely disgusting, and designing the best onesie with the winner being "I heart" and then a huge dog head for Buckley - awesome), had some food, and watched me (awkwardly) open presents. I just loved catching up with everyone and having so many people that are wonderful and awesome all in one room.

So now that the showers are done, I have some serious work to do in that baby's room! Rummage sales here I come.

Better get ready for work. Have a great Thursday and enjoy the sun! Even though right now it feels like a mid October day. Brr... good job May.

1 comment:

  1. That would be furniture mart! I've waited more than 3 months for my head board...they said it would be in this Tuesday but we'll see what actually happens, they told me that last month too! So I wouldn't even count on it for the next time they tell you it will be there. Also never received a phone call....tell them the need to step it up Sarah! lol

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